How Long does shipping take?
- Local Shipping within Hong Kong typically takes 1-3 working days from when your order is complete and ready to be shipped. If your parcel is to be shipped via International shipping this normally takes 7-14 working days depending on customs clearance and the courier delivery company in your region.Please note with International shipping there can be delays especially in these Covid period.
Do you ship internationally?
- Yes! We offer international shipping. Please email us for a quotation before purchase. Once the shipping price is agreed we will then proceed with your order placement. There may be some items that we cannot ship to you due to customs or other issues we will discuss these at the time of providing you a shipping quotation. If we have already sent the package to you and it was returned to us for non delivery or another issue, we unfortunately cannot refund shipping charges.
How can I track my order?
- When your order has been dispatched, you will receive a shipment confirmation with the tracking number and link. IF you are having trouble, please reach out to Help@thelighthousecollection.com
My order hasn't arrived and I ordered over a week ago. Where is my order?
- You should receive notification from our couriers if they have missed you during the initial delivery attempt, either by SMS, email or physical notice. Use your tracking number to see if an attempt was already made and the package is awaiting your retrieval or delivery reschedule or if there is a problem, like incorrect delivery address. If the package is being returned to us because of incorrect delivery address, please inform us Help@thelighthousecollection.com as soon as possible as we will not be aware until the returned package arrives back at our warehouse.
Why does local shipping cost HK$70.00?
- In order to keep product prices as transparent as possible, we don't build in shipping costs into the margin of the product. We use a flat rate for local shipping to have the ability to use multiple couriers that deliver to remote areas.